FAQ

1. What are the benefits of using skincare products from Shobi Glow?

Shobi Glow specializes in skincare products that offer numerous benefits for your skin. Our top-selling products, such as the Exfoliating Turmeric Soap with "Vit C" and the Papaya scrub body wash, are formulated with natural ingredients like turmeric, Vitamin C, honey, and papaya. These ingredients provide nourishment to your skin, leaving it glowing, radiant, smooth, soft, and irresistibly fragrant.

2. How long does it take to see results from using Shobi Glow skincare products?

The results from using our skincare products may vary depending on individual skin types and conditions. However, many customers have reported noticeable improvements in their skin's texture and appearance within a few weeks of regular use. Consistency is key when it comes to skincare, so we recommend using our products as directed for optimal results.

3. Are Shobi Glow skincare products suitable for all skin types?

Yes, our skincare products are designed to be suitable for all skin types. Whether you have dry, oily, combination, or sensitive skin, our products are formulated to provide nourishment and benefits to your specific skin needs. However, we always recommend doing a patch test before using any new skincare product to ensure compatibility with your skin.

4. Can I return or exchange a product if I'm not satisfied?

Yes, we have a 5 business days return policy. If you are not satisfied with your purchase, you can request a return within 5 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that sale items and gift cards are non-returnable. For more information on our return process, please refer to our refund policy.

5. How do I initiate a return?

To initiate a return, please contact us at shobiglow7@gmail.com with your order details and reason for the return. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please do not send the item back without contacting us first, as unsolicited returns will not be accepted.

6. What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide a replacement. Please refer to our refund policy for more information on damaged and defective items.

7. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on the destination. During the checkout process, you can enter your address to see if international shipping is available for your location.

Ensuring Secure and Fast Shipping for Your Meticulously Crafted Orders.

If you have any further questions or need assistance, you can reach out to us at shobiglow7@gmail.com. Our customer support team will be happy to assist you.